Product: Twin River Casino Customer Care Clear all filters (0 of 9 reviews match)
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On Friday, 7/13/18 while picking up a gift, an employee was verbally abusive to a room filled with customers. The problem was that there were 5 staff handing out gifts 3 for VIPS, 1 handicapped and 1for regular gamblers. The line for the regular gamblers was out the...
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Twin River Casino Customer Care
#1306145
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It has been a whole month since this happened and i am still in a lot of pain and don"t know where to turn to ask for advice I have made several attempts to discuss this via telephone calls to Twin Rivers and all they do is give me the runaround Just doesn"t seem fair...
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1.0
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Twin River Casino Customer Care
#1097137
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I an a disabled Vet.I just started going back to Twin River again. I was offered a free gift. I went into the handicap line, there were a couple of pepple ahead of me. the regular line had no one. The lady in from of me went to one of the ladies who was not busy. The...
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dalboni_39
dalboni_39

doesnt matter who or what you are everyone should be treated with respect and dignity until they give reason not to be treated respectfully by the customer service staff at th...

dalboni_39
dalboni_39

there is one older woman in the downstairs players club that is extremely rude and nasty every time i get her at the players club window she is older with short hair and glass...

1.5
Product
Twin River Casino Customer Care
I liked
  • Smoke free
I didn't like
  • Treatment by personal toward disabilities
#1066291
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I go to Twin Rivers all the time..actually too often, but this time my husband, who NEVER comes with me decided to take the ride and came along.We had lunch then gambled a bit on video poker before going to the card tables. We sat at 3 card poker, my husband who only...
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Sickofbeingacammed
Sickofbeingacammed

Honestly? I'm not surprised. I heard that's what they do if they suspect that you'll be taking large amounts of their money from them in winnings. They don't want to pay. They...

Anonymous
Anonymous

UPDATE: A week later, I received a phone call from a VERY nice person from Twin Rivers who did in fact look at the tape the night my husband and I were there and gave us an a...

1.2
Product
Twin River Casino Customer Care
I didn't like
  • Way we were treated
#1047252
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rudely said that I could only order 1 drink after midnight.I proceeded to tell her that 1 was for me and the other was for my friend who she pointed at and said, Is that him, to which I replied yes. We sat there for a while and went to order another drink before the...
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Anonymous
Anonymous

It's people like you that ruin it for the decent and respectable people that go there. If you want to power drink, go to some slum bar.

Product
Twin River Casino Customer Care
I didn't like
  • Service and way i was treated at the lighthouse bar
#1041606
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It was my first time ever going to a Casino in my life and it was a birthday gift for my sister.As my first time I was poorly treated by the supervisors, for an incident that occurred and nothing was done to fix the situation. It was completely ignored and the...
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Anonymous
Anonymous

The management at twin river are the most rude and ignorant people you ever want to encounter. That's why their days are numbered

1.0
Product
Twin River Casino Customer Care
#1026844
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I was at the casino for about 4 or 5 hours where my wife and I spend close to $500 and we go there at a regular basis.We went to our car and there was a big orange sticker stuck to my driver side window saying we parked in a no parking zone. We tried to peel off the...
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Anonymous
Anonymous

Absolutely contact the STATE police, not the Lincoln police. Nobody has the leagal right to touch your property, except for a law enforcement person. You still have time to fi...

Anonymous
Anonymous

Next time call the state police, the more reports we get against twin river, the sooner we can get something done about these ignorant ***.

1.0
Product
Twin River Casino Customer Care
I didn't like
  • Security supervisor
#1016965
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Twin River Casino Customer Care Review

WOW, you have to hand it to the security morons at twin river. A woman in a wheelchair, playing a slot machine, is assaulted, knocked to the floor, and robbed, in broad daylight, in the middle of the casino, and the criminal just walked out the door. WOW!!! Now they need the public to find the ***, because they don't know how. Yeah, that's the place I want to be.
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Product or Service Quality
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Value for money
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Product
Twin River Casino Customer Care
#958576
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I enjoy going to twin river because I live next door, it saves me a ride to Connecticut, however, I've been there at all different times of day, all days of the week, and can never get something to drink.Today is memorial day, igot there at 8am played for 2 and a half...
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Anonymous
Anonymous

You should call and complain maybe they will do something. I had the same problem seldom see or hear anyone for a drink they should put up a self serve.

Anonymous
JK

TOTALLY AGREE AND THE PAYOFFS ARE A JOKE..I HARDLY EVER SEE ANYONE WINNING

3.0
Product
Twin River Casino Customer Care
#856704
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